I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for our repairs. In addition, when we picked up our van the service manager Russ came out to speak with me to ensure I was completely satisfied with my repair. Both did a lot to ensure we left completely satisfied and this was an AMAZING customer service experience! The level of care and concern was refreshing,.

Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.

I had a coupon for $50 off but forgot to present when I paid. Would not refund the next day when I called.

Took my Chevy traverse to get the suspension fixed . Spent $1000 of dollars and it’s not fixed . I have called Russ the Manger several times leaving messages with no return call . I plan on calling main owner to try to get my car fixed . Don’t take your car here !!!

Service personnel are always courteous and professional every time I'm there. They always explain everything thoroughly and keep me informed of the status of the service.

Trey Price is a fantastic salesperson. He was kind and took his time explaining my new Encore to me. I will recommend Trey to anyone that I know buying a new vehicle.

These fine people have been wonderful to me since I got my car. Everyone is there to help .

Always great service. Very knowledgeable technicians. Jen. The advisors is always awesome to deal with, and makes everything easy. I highly recommend Don Franklin of Bardstown.

They were polite and friendly. They worked my truck in even though they were busy. Excellent job.

The workers at Franklin Family dealership are very friendly and courteous. The facility is clean and comfortable to be in.

Very friendly staff, easy to work with. Explained service that was to be done. I Will be back.

Clean, full of car options and offers the greatest service! Will never purchase a vehicle anywhere else. Glad we stayed in town.

I was able to get on the schedule quickly for an oil change that was my fault for noticing too late and needing one completed before going out of town for a trip. Tim Perkins was the servicer writer that I always go too and he took care of everything for me very easily. I came into the shop, handed him my keys and walked back out in under an hour for an oil change and full tune-up.

Just to expensive. Appointment does not start on time. Have to wait to long for simple oil change. Unless you tell them you in a hurry

Very good service, friendly and informative service representive. I will come back for another service.