Took my Chevy traverse to get the suspension fixed . Spent $1000 of dollars and it’s not fixed . I have called Russ the Manger several times leaving messages with no return call . I plan on calling main owner to try to get my car fixed . Don’t take your car here !!!

Service personnel are always courteous and professional every time I'm there. They always explain everything thoroughly and keep me informed of the status of the service.

Trey Price is a fantastic salesperson. He was kind and took his time explaining my new Encore to me. I will recommend Trey to anyone that I know buying a new vehicle.

These fine people have been wonderful to me since I got my car. Everyone is there to help .

Always great service. Very knowledgeable technicians. Jen. The advisors is always awesome to deal with, and makes everything easy. I highly recommend Don Franklin of Bardstown.

They were polite and friendly. They worked my truck in even though they were busy. Excellent job.

The workers at Franklin Family dealership are very friendly and courteous. The facility is clean and comfortable to be in.

Very friendly staff, easy to work with. Explained service that was to be done. I Will be back.

Clean, full of car options and offers the greatest service! Will never purchase a vehicle anywhere else. Glad we stayed in town.

I was able to get on the schedule quickly for an oil change that was my fault for noticing too late and needing one completed before going out of town for a trip. Tim Perkins was the servicer writer that I always go too and he took care of everything for me very easily. I came into the shop, handed him my keys and walked back out in under an hour for an oil change and full tune-up.

Just to expensive. Appointment does not start on time. Have to wait to long for simple oil change. Unless you tell them you in a hurry

Very good service, friendly and informative service representive. I will come back for another service.

Great service and staff are so kind.

they are always friendly and great about keeping me up to date on their progress great group here.

Friendly and caring, clean facilities, great employees. I would come back again for another car or truck

Friendly staff and smooth financing process Stephen was great.

As always your employees take great car with the my vehicle and make sure I’m completely satisfied.

Always there to help me with whatever my needs are. Will find a coupon if available.

nice people, timely, took about an hour, yada yada yada yada yada, till next time

Good prompt service as always, car wash could have been a little better. I got there way early, they took care of me right away

Took my car in for an oil change, leaking tire, and brakes squeeking, was then called and told I needed all new brakes, pads and rotors as well as new tires. The cost for only the brakes, pads and rotors was right at $1000. I told them not to do it but asked that they just fix the leak in my tire. They told me they could not do that until I got new tires and an alignment. After having another mechanic look at my car, it in no way needed rotors, could use some pads, and the tire was fixed. I think they were trying to gouge me and will not be going back! I also have a friend that is an 80 year old woman that went to Don Franklin and she was made to believe that her tires were dry rotted so bad that she may not make it home and got her for four new tires that she have gotten much cheaper elsewhere and they were not at a point of not getting her home as her son and husband had just recently checked the tires, needless to say her family was very upset that they would do that to an 80 year old woman. Not a happy customer!!

Beware of price gouging during a pandemic on HD trucks. We’ve been looking for a dually and due to the chip shortage you had to act fast. We missed a GMC Denali 3500 HD that we wanted because we paused for a day and it sold. Both Courtesy GMC and Oxmoor FORD warned us to watch other dealers taking advantage of chip shortage by raising MSRP. Courtesy did not which we beat ourselves up for not immediately purchasing theirs. Unfortunately Don Franklin is one of those dealers that has decided to take advantage. Don Franklin claims to be a Christian but he clearly skips over the part in the Bible regarding greed. We are fine paying MSRP for a demanding vehicle but to add on an extra $2,000 is wrong. Thank you to the owners of Courtesy GMC and Oxmoor Ford for not being like Don Franklin. We did deal with some very nice people there. To name a few...April, Whitney, Brandy and Shawn were all very nice professional staff. The manager David Brown tried to convince us it was a GM thing regarding raising the price increase over value which if that was the case other GM dealers would be doing it and they are not so it clearly is a Don Franklin decision. Other than that everyone else seemed like good people. Loved the finance guy we dealt with (didn’t get his name) In summary my recommendation would be to find your vehicle at another dealership if possible. If it’s not available and they have what you want, life’s too short to let a greedy man get in your way. Get what you want and enjoy! In the end they got a check from me for over $85,000 but it was worth my husband getting exactly what he wanted. I’m sure Don Franklin is laughing all the way to the bank and I’m okay with that because he has to live with himself taking advantage of people during a pandemic not me.

Quick service and professionally done at a reasonable price

Had my sub in for service the other day and had a great service advisor Jen. Jen was very knowledgeable about everything and explained everything really well. Service was done in a very timely manner and I was in and out without a problem. I definitely would recommend Don Franklin Dealership to my friends.

My husband and I called Don Franklin after a terrible experience at another auto dealer. Tanya Larue was great. We gave her the info on the vehicle we were interested in, which was at another one of their locations. She was able to get everything squared away over the phone because we live an hour away. The next day she and Chris Hammer finalized everything and we took home our new truck. It was definitely the best car buying experience we have ever had.