Customer Testimonials
Took my Chevy traverse to get the suspension fixed . Spent $1000 of dollars and it’s not fixed . I have called Russ the Manger several times leaving messages with no return call . I plan on calling main owner to try to get my car fixed . Don’t take your car here !!!
Service personnel are always courteous and professional every time I'm there. They always explain everything thoroughly and keep me informed of the status of the service.
Trey Price is a fantastic salesperson. He was kind and took his time explaining my new Encore to me. I will recommend Trey to anyone that I know buying a new vehicle.
These fine people have been wonderful to me since I got my car. Everyone is there to help .
Always great service. Very knowledgeable technicians. Jen. The advisors is always awesome to deal with, and makes everything easy. I highly recommend Don Franklin of Bardstown.
They were polite and friendly. They worked my truck in even though they were busy. Excellent job.
The workers at Franklin Family dealership are very friendly and courteous. The facility is clean and comfortable to be in.
Very friendly staff, easy to work with. Explained service that was to be done. I Will be back.
Clean, full of car options and offers the greatest service! Will never purchase a vehicle anywhere else. Glad we stayed in town.
I was able to get on the schedule quickly for an oil change that was my fault for noticing too late and needing one completed before going out of town for a trip. Tim Perkins was the servicer writer that I always go too and he took care of everything for me very easily. I came into the shop, handed him my keys and walked back out in under an hour for an oil change and full tune-up.
Just to expensive. Appointment does not start on time. Have to wait to long for simple oil change. Unless you tell them you in a hurry
Very good service, friendly and informative service representive. I will come back for another service.
Great service and staff are so kind.
they are always friendly and great about keeping me up to date on their progress great group here.
Friendly and caring, clean facilities, great employees. I would come back again for another car or truck
Friendly staff and smooth financing process Stephen was great.
As always your employees take great car with the my vehicle and make sure I’m completely satisfied.
Always there to help me with whatever my needs are. Will find a coupon if available.
nice people, timely, took about an hour, yada yada yada yada yada, till next time
Good prompt service as always, car wash could have been a little better. I got there way early, they took care of me right away
Took my car in for an oil change, leaking tire, and brakes squeeking, was then called and told I needed all new brakes, pads and rotors as well as new tires. The cost for only the brakes, pads and rotors was right at $1000. I told them not to do it but asked that they just fix the leak in my tire. They told me they could not do that until I got new tires and an alignment. After having another mechanic look at my car, it in no way needed rotors, could use some pads, and the tire was fixed. ...
Beware of price gouging during a pandemic on HD trucks. We’ve been looking for a dually and due to the chip shortage you had to act fast. We missed a GMC Denali 3500 HD that we wanted because we paused for a day and it sold. Both Courtesy GMC and Oxmoor FORD warned us to watch other dealers taking advantage of chip shortage by raising MSRP. Courtesy did not which we beat ourselves up for not immediately purchasing theirs. Unfortunately Don Franklin is one of those dealers that has decided to take advantage. Don Franklin claims to be a Christian ...
Quick service and professionally done at a reasonable price
Had my sub in for service the other day and had a great service advisor Jen. Jen was very knowledgeable about everything and explained everything really well. Service was done in a very timely manner and I was in and out without a problem. I definitely would recommend Don Franklin Dealership to my friends.
My husband and I called Don Franklin after a terrible experience at another auto dealer. Tanya Larue was great. We gave her the info on the vehicle we were interested in, which was at another one of their locations. She was able to get everything squared away over the phone because we live an hour away. The next day she and Chris Hammer finalized everything and we took home our new truck. It was definitely the best car buying experience we have ever had.
We had an amazing experience yesterday while buying our vehicle. Shawn was very helpful and professional. Shawn went above and beyond to make this a pleasant experience. The finance team was also wonderful and worked very hard to get us the payment we wanted to stay at. This was by far the BEST car buying experience I have ever had and I will drive two hours to see these folks again when the time comes!!
We have purchased two used vehicles from Don Franklin in Bardstown, the first we found on their lot. The second we viewed one on their lot, it did not satisfy us, we told the salesman what we were wanting, they brought one from Somerset, when we looked at it we were not satisfied. So they said lets try again, they got on their inventory list and found another. They brought it to us and it was perfect. They tried hard to earn our business and got it. The service department now keeps it on the road. Very satisfied with the ...
The sales experience was thorough and pleasant. All of the new car features were explained.
Always get great service thanks Fred
We have recently made our 2nd purchase with Devin Boone. He is very friendly and accommodating to his customers. We highly recommend if you are looking for a vehicle.
We recently purchased a 2017 Cadillac XT5. Tanya Larue was our salesperson. We had an easy and wonderful experience. Tanya was knowledgeable, courteous and very professional. We highly recommend Don Franklin and also Tanya. Thank you for making an otherwise stressful experience absolutely stress free.
They remember their customers and treat them right!
Jena knows her stuff and they were actually fast during the service
Jennifer in Service, is absolutely amazing! 10 Stars!!!
Get in and out great time
Tanya Tanya Mattingly LaRue was very helpful finding a slightly used truck. I got exactly what I wanted in a very short time. Most of our communications were done through texts! Very convenient for our busy lifestyles! Thank you Tanya.
Ease with getting appointments. Friendly, courteous staff, Qualified technicians working on my car. Prices very reasonable for service.
We had the best experience we've ever had buying a vehicle. Devin Boone and the rest of the staff were amazing. No pressure and we actually enjoyed our time spent at the dealership. Thanks to all and especially Devin who got us the best possible deal. Go see him. 😃 Dwayne and Renee Hatfield
Bought an vehicle from Devin Boone Saturday. He was awesome to deal with!! Thanks for the great service Devin!!
If you a good deal buy from Don Franklin. I have purchased several vehicles and can tell you they are great. Fair, honest, and the service is excellent. talk to Josh Barrett. You'll be glad you did.
My husband and I just purchased a new vehicle there. The entire process was smooth and Devin was a wonderful sales rep and Chris was amazing in the finance department. Highly recommend this dealership.
Great time out here at the Don Franklin Chevy dealer in Bardstown for the KSR Show!
Fast, friendly service. I accidentally left my phone in the waiting area and a nice gentleman brought it out to my car in the rain.
Have traded there before car was a 1 shape no problems
Harley Caruthers was our dealer. He was diligent, professional, and very helpful. Got the ride I wanted for the price I could afford. Highly recommend.
What a great place to get your next vehicle!!! Over 1700 pre owned cars, trucks, vans, SUV’s. Lifetime power train warranty on most of them. Go to donfranklinauto.com and see for yourself. I’m Frank Webb, look me up!
We just bought a truck and Stephen Tichenor was our salesman. A great guy and made things easy for us! Thanks Stephen �
I was looking to purchase a new or like new GMC Denali truck. Looked online and they had the exact match for what I wanted. This was my second purchase from Franklin Chevy I was a little disappointed by my salesman Mr. Ingle. Very rude, knew nothing about the truck in detail at all. Even told us about him and his troubled past.... I didn’t care to know. That being said thankfully the wonderful sales manager saved a 60k dollar truck sale and addressed all issues and was great. So for that we will return and I give them 4 ...
Had a great service experience with their service department. I had a complicated electrical issue on my truck. Jen and her service team kept me informed through the process like clockwork until problem was fixed. Very happy customer.